What If…
Choosing a wedding gown is a big decision, and you may still have some concerns. Here are some common questions:
What if I don’t like my gown?
Unlike a factory-made gown which you purchase and must accept as-is, your gown is custom-made. If you don’t like something, we can change it! There are opportunities throughout the process for large-, medium-, and small-size changes, and we’ll always do everything we can to accommodate your wishes. We’re not happy until you are.
What if my gown doesn’t fit?
Your gown is custom-made just for you, from 45 of your personal measurements. You’ll also have a full mock-up fitting and two gown fittings - more if for any reason they’re needed. (Read all about the custom process.) We are experts in perfect fit for all body types and shapes. We’re not finished fitting until it’s just right.
Can I cancel after I’ve ordered a gown?
We’ll always do everything we can to accommodate the needs of our brides. However, we only accept a certain number of gown orders per year. This allows the designer to oversee every aspect of the custom process personally. Once you’ve confirmed your order by making a deposit, we will have to turn down other brides who request a gown for that same time period, so unfortunately we can’t refund deposits. If, however, it happens that a bride must cancel her order, we will do our very best to replace her time with another client, and if we can do so we’ll refund anything over the deposit amount paid.
See our FAQ for more answers to your questions. Or, call or !